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Company Policy

For any questions, comments, concerns, or general assistance that will make your experience with us more convenient, please contact us below.

[email protected] 

Premium Truck Parts
2273 Robinwood Ave.
Toledo, OH 43620


Placing and Order:


Pre-shipping Cancellations:

  • Most orders placed with Premium Truck Parts that are in-stock usually ship same day or next day. Because of this, Premium Truck Parts does not guarantee pre-shipping cancellations on any order’s with in-stock items.  
  • Email us at [email protected]  as soon as possible. Most orders are transmitted almost immediately to our warehouses and we may not be able to cancel your order. 

Pre-shipping Cancellations for Backordered Items:

  • Back-ordered items may ship at any time.  Because of this, Premium Truck Parts do not guarantee cancellations on any orders containing back order items. 
  • However, customers may submit a cancellation request for orders that have back ordered item’s by email [email protected]. Please allow 48 hours to ensure order has not shipped.


  • All products sold by Premium Truck Parts are considered new, factory sealed & covered by manufacturer warranties unless obviously specified.
  • If you find your package is not delivered in this condition, please contact us immediately at [email protected].       Premium Truck Parts does not offer any technical assistance. We cannot offer advice on compatibility of items. We are not technicians, only quality retailers with competitive prices. 
  • On most products we provide detailed specifications to obtain information about our products. Please contact the manufacturers for accurate answers to your technical questions and compatibility.  
  • Errors or omissions in descriptive, typographic, pricing and/or photographic representation are subject to correction. We reserve the right to modify this site's content at any time

Shipping Time Lines

  • Most orders get shipped within 2 to 3 business days upon payment. 
  • Please allow 3-7 business days for items which may not be in stock. 
  • The delivery time for UPS & FedEx ground is 3 to 5 business days.